If you’re looking to automate manual processes, streamline workflows or improve the experience for customers, software programs can aid businesses in saving money, reduce human error and boost profits. Selecting the right business software can be a challenge with so many options to choose from.
Small and medium-sized businesses (SMBs) can use cheap and free alternatives to business suites with branded names such as LibreOffice and Google Docs. These suites typically include accounting and office productivity, as well as project management, and communication systems. For larger companies, there are enterprise resource planning (ERP) solutions that include more advanced features like inventory management and global reporting.
Customer support tools such as live chats and co-browsing allow companies to address customer issues more quickly, leading to higher levels of satisfaction and retention. Some of these tools, such as Help Scout and Zendesk, are combined with other business applications to provide a greater experience for customers.
Plutio is a contract management program that helps businesses track ongoing projects. It does this by aggregating relevant information into one page, which makes it easy to access and analyze. Users can, for instance check the progress of projects as well as billable hours and invoices in a single glance.
As consumers of younger generations prefer personalized services and products more, companies must adapt their marketing strategies. This can be done with customer relationship management (CRM) tools that monitor customers’ online behaviour and help businesses better understand their needs and provide personalized products. These tools can be used to study market conditions and sales trends.
